Frequently Asked Questions
Need more help? at team@geabn.com
POPULAR QUESTIONS
Our goal is to get you painting as quickly as possible! All orders ship within 1-2 business days after they’re placed. Take a look at this map to see standard transit times! Please note, the day your order ships doesn’t count toward transit time.
All orders ship via FedEx Ground with an estimated transit time of 2-5 business days
If you’re planning to hire painters, or are on a tight schedule, we recommend ordering at least 5 business days in advance.
Once your order ships, you’ll receive an email with tracking information.
We shin everywhere in the United States except Alaska, Hawaii and Puerto Rico . Please note, the day your order ships doesn’t count toward transit time.
Good news! Free shipping within the United States.
ORDERS
Our Paint Calculator estimates an approximate amount of paint needed for your project, factoring in two coats of paint for optimal coverage. Enter your wall or surface dimensions, factoring in windows and doors, to get a paint coverage and quantity estimate for your project!
On average, here’s how our paint covers :
– Paint: 375-425 sq. ft. per gallon
– Ceiling Paint: 350-400 sq. ft. per gallon
– Primer: 225-275 sq. ft. per gallon
Once your order ships You just need your order number and the email you used to place it! You can also use your tracking number.
Please email us at team@geabn.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
All orders are final sale. Paint and swatches are not eligible for a return or refund.
If you have any issues with your order such as incorrect color or damaged products, we will make it right! Please reach out to us at team@geabn.com.
SHIPPING
We shin everywhere in the United States except Alaska, Hawaii and Puerto Rico . Please note, the day your order ships doesn’t count toward transit time.
Good news! Free shipping within the United States.
Our goal is to get you painting as quickly as possible! All orders ship within 1-2 business days after they’re placed. Take a look at this map to see standard transit times! Please note, the day your order ships doesn’t count toward transit time.
All orders ship via FedEx Ground with an estimated transit time of 2-5 business days
If you’re planning to hire painters, or are on a tight schedule, we recommend ordering at least 5 business days in advance.
Once your order ships, you’ll receive an email with tracking information.
Because we ship with FedEx, we are unable to deliver paint to a P.O. Box address.
Please email us at team@geabn.com as soon as possible if you would like to change your shipping address.
Yes we do, but during extreme weather bouts, we may delay shipping. If you live in a climate with temperatures above 110°F and near or below freezing (32°F), we recommend that you bring your paint inside your home as soon as possible (ideally within the hour of delivery!). For more information, contact team@geabn.com.
We recommend signing up for a free FedEx Delivery Manager account. FedEx Delivery Manager gives you control over delivery preferences and customization options. Learn more here.
BILLING
Your credit card will be charged as soon as your order is accepted and processed.
Ten states (CA, CO, CT, ME, MN, NY, OR, RI, VT) and the District of Columbia have paint stewardship laws that mandate paint recycling programs operated by PaintCare. For orders shipped to any of the PaintCare states, we are required to charge customers a fee between $0.75 and $0.99 per gallon. These fees fund the collection, transportation, recycling and safe disposal of paint in the state. For more information on PaintCare states and fees, please visit the PaintCare site here. To find a drop-off site near you, please use the PaintCare Site Locator here.
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay, Apple Pay, and PayPal! Unfortunately, we cannot accept checks or money orders.
Here are a few things to check if your payment didn’t go through:
1. Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
2. Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at team@geabn.com. We’re happy to help!
We do not offer installment plans at this time.
WARRANTY
Our paint and primer is guaranteed by our Limited Warranty that covers against any cracking, chipping, blistering, or peeling from properly prepared surfaces when used in accordance with the label instructions. This warranty extends for the period of time that you own or rent your home. For more detailed information, please visit our warranty page here.
PRODUCT INFORMATION
We teamed up with the best factories in the industry to manufacture our paint. Our paint factory has nearly 100 years of experience and a well-earned reputation for quality. We reviewed hundreds of paint formulas and consulted with industry experts to bring you the best performing, ultra-premium, Zero VOC paint that both homeowners and professionals would love.
We’ve done extensive performance testing as well as benchmark tests to see how our paint stacks up against leading premium brands, including ones that sell for more than $120 per gallon. Geabn rates at or above competitors in applied hide (coverage), scrub resistance, stain resistance, and all other key performance attributes.
While our paint is considered self-priming, these are the cases where we recommend using primer:
– Current surface (that you’re painting over) is a darker color or a higher gloss finish
– Surface has a lot of imperfections e.g., repairs, patches, stains, etc.
– Surface is unfinished, porous, or has been sanded down
– Your space gets very little ventilation
Our primer is also fast-drying and works for a variety of interior surfaces, including drywall, wood, and masonry, as well as hard-to-stick surfaces such as aged alkyd, aluminum, and galvanized metal.
We recommend using our Skin Eggshell Paint because it’s specifically formulated for higher touch surfaces, Just make sure to properly prep and prime your furniture before painting.
Yes, all of our paints can be used with a paint sprayer! We’d recommend an airless sprayer as most professionals use this, but you can use any type of paint sprayer. No need to thin or dilute our paints. Our paint is ready to go to be used with any paint sprayer.
Our Wall Paint can definitely be used on ceilings! While all of our paints are designed for all interior surfaces, we formulated our Ceiling Paint to have less spatter and the flat finish helps to hide imperfections, ideal for painting a ceiling.All of our paints’ ultra-premium formulas use high quality ingredients and deliver exceptional performance including washability, scrubbability, and durability (and all of the other -abilities in between).
Volatile Organic Compounds (VOCs), are carbon-containing compounds, emitted as gasses, that can pollute the air in your home and the environment. VOCs are commonly present in a wide array of household products, including paints made with carbon-based solvents.
VOCs contribute to ozone pollution which is bad for the environment. VOCs also contribute to air pollution indoors. According to the Environmental Protection Agency (EPA), VOCs contribute 2 to 5 times higher pollution of air indoors than outdoors, which is why it’s important to us to create products that support healthier indoor air environments.
Our interior paint is Zero VOC, which means no carbon-based solvents (VOCs) have been intentionally added to our products, although trace amounts of VOC may be present as residual components of other ingredients.
While no VOCs have been intentionally added to our products, trace amounts may be present as residual components of other ingredients. VOC contents in paint are regulated by the EPA. As per EPA Test Method 24, a paint is classified as Zero VOC if it contains less than 5 g/L of VOC content. The maximum VOC content levels in our paint are as follows:
Wall Paint 2 g/L Ceiling Paint 2 g/L Primer 3 g/L (ASTM Test Method D 6886)
We use only Zero VOC colorants in our interior paint, so they won’t add VOCs when the paint is tinted.
Our interior paint is GREENGUARD Gold Certified, meaning it is certified to be low-emitting, contains fewer pollutants and contributes to healthier indoor air quality. GREENGUARD Certification requires that products meet some of the world’s most rigorous standards for low emissions of VOCs into indoor environments. To become GREENGUARD Gold Certified, our interior paint formulas were extensively tested for over 360 VOCs and other hazardous chemicals. The paint is tested in a dynamic environmental chambers where air flow is modeled to simulate actual product use in a typical home environment. Measurements for chemical and particle emissions are taken at intervals during testing and products are required to meet allowable emission levels within 7 to 14 days of installation. This testing is performed by UL Environment, a global, independent safety science company with more than a century of expertise.
The GREENGUARD Gold standard includes health based criteria for additional chemicals and also requires lower total VOC emissions levels to ensure that products are acceptable for use in environments such as schools and healthcare facilities. In addition to limiting emissions of more than 360 VOCs and total chemical emissions, GREENGUARD Gold Certified products must also comply with requirements of the State of California’s Department of Public Health “Standard Method for the Testing and Evaluation of Volatile Organic Chemical Emissions from Indoor Sources Using Environmental Chambers, Version 1.1 (2010)” (also known as California Section 01350).
To remain certified, our interior paint will undergo comprehensive certification testing on an annual basis, so you can have peace of mind that our products support better healthier indoor air environments.
You can view the ingredients on our product labels.
Unopened cans of paint can last for around three years, so long as it’s stored properly. Once your paint has been opened, shelf life can vary depending on factors like temperature and air exposure. If the paint is exposed to too much air, it can potentially dry out. Sealing your paint tightly will keep your paint fresh for as long as possible. Seal your paint can tightly using a rubber mallet (not a hammer, which can leave dents in the can) so air doesn’t seep in and shorten the paint’s shelf life. Room temperature is ideal and you should avoid extreme hot or cold temperatures which can ruin your paint.
Our Wall Paint, Ceiling Paint and Primer all have a mildew-resistant finish which helps inhibit the growth of mildew. While the mildew-resistant finish will help keep mildew growth at bay, it will NOT prevent, or fix the growth of mold, mildew, or other fungi. Painted surfaces in high-moisture spaces, such as bathrooms, or homes in excessively humid climates, should have proper ventilation to help avoid mildew and mold.
SAFE PAINT DISPOSAL & RECYCLING
Dispose of paint according to your local regulations, and never pour paint down your drain. We always recommend recycling any leftover paint. Here are some helpful resources on paint recycling.
For customers in CA, CO, CT, DC, ME, MN, OR, RI, VT, & DC:
PaintCare
For customers everywhere else:
Paint Recycling Resources
Leftover paint can be kept and reused for quite a long time if stored properly. First, seal the lid of your can using a rubber mallet. (Avoid using a hammer, which can leave dents in the can and allow air to seep in and shorten the paint’s shelf life.) It’s best to store leftover paint in a cool, dark location free from moisture or extreme temperatures. Moisture can cause your paint container to rust and extreme heat or cold can ruin your paint.
Paint that has been (even partially) frozen and thawed is unusable and won’t adhere to walls properly. It will most likely have the consistency of cottage cheese. If you think your paint has been frozen, please contact team@geabn.com, and we’ll make it right!
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